Policies

Severe Weather Closing Policy

Weather Related Access to Private Residences Passengers are responsible for snow removal to make their residences accessible to the NCAT drivers. Drivers are not allowed to assist passengers through un-shoveled snow or ice. If a passenger schedules transit service knowing that a path has not been cleared to their residence, upon their arrival the driver will consider the trip a “no-show” and the NCAT “no-show” policy will apply. Discontinuing Transit Service Due to Weather Conditions NCAT will make every effort to provide service whenever scheduled. In the event extreme weather conditions exist which makes travel unsafe, NCAT reserves the right to discontinue services until conditions are more favorable. We do not consider routine appointments (Wal-mart, hair appointments, etc.) necessary during severe weather. If transit service is discontinued, all rides, regardless of trip purposes will be cancelled.

Reasonable Modification Policy

North Central Area Transit, will make reasonable modifications to policies, practices, and procedures when necessary to provide equal opportunity to qualified individuals with disabilities, unless making the modification would fundamentally alter the nature of the program, service, or activity. A reasonable modification is a change or exception to a policy, practice, or procedure that allows disabled individuals to have equal access to programs, services, and activities.

Read Complete Policy

Cancellation Policy

If a rider decides that they no longer need their scheduled ride, the rider MUST understand and comply with the following cancellation procedures.
The rider MUST cancel their scheduled ride BEFORE 5:00 pm the day BEFORE their scheduled ride with the Reservation Center by calling (833) 433-6228. Failure to do so will result in a cancellation fee ranging from $2.50 to $10.00 depending on the type of ride reservation that was cancelled.
• Your assistance in promptly cancelling any ride is important in avoiding unnecessary trips for the NCAT System which cost time and money along with the ability to provide rides for other individuals interested in using the NCAT Transit System. The rider needs to understand that cancelling 50% or more of their rides will result in NCAT suspending, cancelling, and/or altering their riding privileges.

‘NO-SHOW’ Policy

When an NCAT driver arrives at a client’s residence and the client either is not present or comes out and forgoes their ride, this ride will be considered a “No-Show” ride. If the client continues to have “no-show” rides, the following will occur:
A “No-Show” ride will result in the rider being charged for their ride and must be paid upon their next ride.
If the rider has three (3) “No-Show” rides within a thirty (30) day period, their riding privileges may be suspended for thirty (30) days. The NCAT Transit Manger will make the suspension length determination.

Suspension Policy

Any action by a passenger which may endanger the safety and welfare of other passenger(s), the driver, or the NCAT vehicle itself, will result in immediate disciplinary action and/or refusal of NCAT Transit Service to that individual.

Suspension actions:
First Offense: Written warning via a letter sent to home address.
Second Offense: 30-day suspension from NCAT rides.
Third Offense: 60-day suspension from NCAT rides.
Fourth Offense: Indefinite suspension.

Appeal Process: Any rider that has been suspended from an NCAT vehicle may appeal their suspension in writing to:
NCAT Transit Manager
City of Ottawa
1784 Chessie Lane
Ottawa, Illinois 61350

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It is the policy of the North Central Area Transit system to provide transportation in a safe and timely manner for ALL transit riders. The information on this site is made available to all passengers regarding policies and operations of the transit system. The guidelines are designed to clarify the duties and responsibilities of the passengers, the drivers, and other transit employees. They are in place to promote safety, efficiency, effectiveness, and understanding of the parameters and limitations of the NCAT Transit System.