Rider Conduct and NCAT Policies & Information
Rules to Remember on the Day of Your Ride
- Riders shall assist in keeping the transit vehicle clean by using sanitary practices. Any offensive odors to others or any type of unsanitary practices are to be avoided.
- Bring cash to pay for your ride. Drivers do not carry change and cannot accept tips.
- Be ready to go 15 minutes before your scheduled pickup time. The driver will not wait longer than 5 minutes after your scheduled pickup time before leaving to their next scheduled ride.
- Escorts ride free for medical reservations only. All other types of rides the escort will pay the ride fare.
- Remain seated with a seat belt on while the vehicle is in motion and for the duration of your ride.
- Only bring permitted items. Open drink containers, food, alcohol, and weapons are not allowed on the vehicle.
- Bags are limited to what the passenger can carry aboard the NCAT vehicle. Driver assistance is limited.
- Good manners are required. Passengers must not disturb others and proper etiquette is necessary.
- Call 24 hours in advance if you need to cancel your ride or your trip will be considered a “no-show” and you will be expected to pay for the ride.
NCAT Rider Polices & Procedures
Riders are required to follow basic rules while traveling on the NCAT Transit System for the comfort and safety of themselves, other bus riders, our employees, and to protect transit equipment. It is the goal of the NCAT Transit System to be safe, reliable, flexible, and financially sustainable, while serving the citizens of LaSalle County. The rider needs to be aware that NCAT reserves the right to refuse transit service to any rider violating the following policies and procedures:
- Fares are cash only or through the use of an NCAT Punch Card. NCAT does not accept personal checks for payment. Riders can purchase a punch card using a credit card by calling (815) 433-0161 x123.
- For liability reasons, passengers are REQUIRED to remain seated with a seatbelt secured around their waist while the vehicle is in motion. Upon request and permission, a driver may assist the rider in securing the seatbelt around the passenger. If the passenger refuses to wear a seatbelt, the rider will be asked to disembark from the NCAT vehicle. For future rides, the rider must obtain a written letter from a certified physician which states that they are unable to wear a seatbelt due to health issues. This letter and its liability with the physician will be kept in the rider’s master page file.
- Escorts ride free, BUT for medical reservations only. Any additional escorts will be charged the flat rate to the destination. For all other types of rides, the escort will pay the flat rate ride fare.
- Riders are not permitted to ride an NCAT vehicle with no destination. All riders must have scheduled a ride drop-off location.
- For liability reasons, riders are not to ask the driver if they can stop along the way to the rider’s scheduled destination or change pickup or drop-off locations.
- No rider shall smoke or possess any lighted, smoldering, or electronic pipe or cigarette or vaporing device while on-board an NCAT vehicle.
- No rider shall play any radio, cassette, CD, DVD, iPhone, or other similar electronic sound amplification device unless it is played through an earphone or similar headset device so that it is totally inaudible to all other passengers and the driver.
- Riders shall be considerate of other riders at all times. Verbal or physical threats, shoving, foul language, teasing, or other improper or disruptive behavior towards another passenger or themselves will result in suspension of service for the rider.
- While it is not NCAT’s objective to enforce personal hygiene standards on the public, but in order to maintain a clean and safe environment to all who use and work upon NCAT vehicles, passenger’s body odor that is deemed to be so offensive that others would complain and/or vacate their space whether such odors arise from one’s person, clothes, articles, or any other source cannot be ignored or tolerated and will be addressed to the offending individual.
- Passengers are NOT to have in their possession any form of a weapon while on an NCAT vehicle, including but not limited to, a firearm, knife, or similar items.
- No rider shall transport any hazardous substances such as acids, gasoline, oil, or other similar substances.
- No rider shall destroy, deface, or otherwise damage NCAT property.
- Possessing any open beverage container holding alcohol or possessing controlled substances, unless otherwise authorized by law, including legally prescribed cannabis which must be kept and unopened in its original packaging. If the driver suspects through visual identification or the smell of alcohol odor that a rider is intoxicated, NCAT reserves the right to deny the rider a ride.
- The proper use and wearing of clothing and the displaying of non-offensive language clothing along with the wearing of shoes aboard the NCAT vehicle is required.
- The rider occupying more than one seat is prohibited.
- Passengers shall limit their carry-on packages to what they can bring them on board in a reasonable amount of time and is the sole responsibility of the passenger. No one package shall weigh more than 20 pounds and any oversized packages will be refused for transport. Passengers need to be aware that bringing on excess amount of packages will delay the driver in picking up other passengers and returning you home. Other items such as bicycles, grocery carts, and other similar large items are not permitted on board due to safety issues.
- Medical Oxygen Tanks. Due to potential safety issues, if a rider has an oxygen tank, it must be secured to the chair or to a seat in the vehicle and should not be left in the aisle of the bus.