NCAT Operation Hours: 6:00 a.m. – 6:00 p.m.
Dispatch Hours: 7:00 a.m. – 5:00 p.m.
Any discrepancies within this information are subject to change with the final determination to be made by NCAT Administration.
What is the North Central Area Transit System or NCAT?
NCAT is a demand-response, curb-to-curb service under ADA Compliance with door-to door service with reasonable accommodations. NCAT is a mass public transit service, but NCAT reserves the right and control to refuse a ride based on system-wide rules, policies, and/or procedures. Riding an NCAT vehicle is considered a privilege, and not a right. It is an entitlement granted by the NCAT System on a conditional basis and the privilege of riding on the NCAT System can be revoked under certain circumstances and/or conditions. NCAT DOES NOT provide emergency transportation services as our personnel are not trained as medical paramedics. Riders who are experiencing a medical crisis need to call 911 for emergency services.
Passenger Comments & Complaint Procedures
North Central Area Transit System (NCAT) is committed to being responsive to passenger perceptions about our service. We encourage your comments and suggestions. Please make all suggestions and/or complaints in writing to the following address:
North Central Area Transit
City of Ottawa
301 W. Madison Street
Mobility Device Guidelines
According to DOT and the American with Disabilities Act – Transportation Regulation, 49CFR 37.3 a “common wheelchair” is “such a device which does not exceed 30 inches in width and 48 inches in length measured two inches above the ground, and does not weigh more than 600 pounds when occupied.” Wheelchairs are defined, “to include both three-wheel and four-wheel mobility aids.” Three-wheeled “scooters” and other non-traditional designs that fit within these standards and guidelines can be transported. If a mobility device is NOT within these guidelines, NCAT will not be able to accommodate the request for transportation. NCAT drivers are NOT RESPONSIBLE for assisting mobility device passengers up and/or down steps or stairs. Upon boarding a NCAT vehicle, the driver may ask a passenger, if possible, to transfer into a vehicle seat. The rider must be able to transfer themselves into that seat.
It is the policy of the North Central Area Transit system to provide transportation in a safe and timely manner for ALL transit riders. The information on this site is made available to all passengers regarding policies and operations of the transit system. The guidelines are designed to clarify the duties and responsibilities of the passengers, the drivers, and other transit employees. They are in place to promote safety, efficiency, effectiveness, and understanding of the parameters and limitations of the NCAT Transit System.