Face Covering Press Release

Ottawa, IL – North Central Area Transit, or NCAT, is suspending the City Bus Route for the City of Ottawa until further notice.

NCAT will suspend the City Bus Route service starting Monday, April 13. We are asking City Bus Route riders to call 833-433-6228 to schedule your trip. Riders must call by 10am the day before the requested ride to get in the schedule. One-way fare is $2.50. We apologize for the inconvenience.

NCAT is still providing (door-to-door) service for essential trips throughout LaSalle County Monday – Friday, 7:30a – 4:30p.



NCAT Operation Hours:
7:30 a.m. – 4:30 p.m.

Dispatch Hours:
7:30 a.m. – 4:30 p.m.

Any discrepancies within this information are subject to change with the final determination to be made by NCAT Administration. 
NCAT is now providing transportation to Peoria on the 2nd and 4th Wednesday of the month. Any medical or other appointments must be scheduled between 9:00 am and 12:00 pm. One-way fare is $15 and round trip fare is $30. Seating is limited and on first come, first served basis so schedule you trip as soon as possible, with a minimum of 3 days’ notice.  Linked trips are available but will require more coordination and, thus, 5 days’ notice is required.  Check with your Medicaid provider to see if they will pay for your medical trip.
NCAT will accommodate as many riders as possible so be prepared to wait for others’ appointments. You will be picked up and dropped off at the same door. Click here for more details.
What is the North Central Area Transit System or NCAT?

NCAT is a demand-response, origin to destination service under ADA Compliance with door-to door service with reasonable accommodations. NCAT is a mass public transit service, but NCAT reserves the right and control to refuse a ride based on system-wide rules, policies, and/or procedures. Riding an NCAT vehicle is considered a privilege, and not a right. It is an entitlement granted by the NCAT System on a conditional basis and the privilege of riding on the NCAT System can be revoked under certain circumstances and/or conditions.  Under no circumstances should the driver be permitted to enter a client’s residence or apartment building beyond the first outer door or ground floor lobby, and therefore cannot perform any personal services for the client. Door-to-door services is provided as long as conditions make it safe to do so for the NCAT driver and the client. NCAT DOES NOT provide emergency transportation services as our personnel are not trained as medical paramedics. Riders who are experiencing a medical crisis need to call 911 for emergency services.

Passenger Comments & Complaint Procedures

North Central Area Transit System (NCAT) is proud to be a part of the LaSalle County communities and is committed to being responsive to passenger perceptions about our services. We encourage your comments, compliments, and recommendations. Please send comments in writing to the following address:

North Central Area Transit
City of Ottawa
1784 Chessie Lane
Ottawa, Illinois 61350

Anyone with special needs, requests, or questions not addressed in this handbook, may call (833) 433-6228 between the hours of 8:00 a.m. and 4:30 p.m. Monday through Friday. We at NCAT will do everything we can to answer your questions.


NCAT is now Medicaid eligible for rides!

Download request form here.

It is the policy of the North Central Area Transit system to provide transportation in a safe and timely manner for ALL transit riders. The information on this site is made available to all passengers regarding policies and operations of the transit system. The guidelines are designed to clarify the duties and responsibilities of the passengers, the drivers, and other transit employees. They are in place to promote safety, efficiency, effectiveness, and understanding of the parameters and limitations of the NCAT Transit System.