Public Info
NCAT Strategic Plan
Completed December 2025, the Strategic Plan will help guide NCAT’s future services as it grows and expands to meet the needs of the communities in LaSalle County, IL over the next 7 – 10 years. Click on the links below to access each section of the Plan.
Executive Summary – Summary of the work completed and recommendations for service improvements, along with funding and governance strategies, for NCAT’s Strategic Plan.
Comprehensive Operations Analysis – The purpose of this report is to synthesize the existing conditions in which NCAT operates utilizing quantitative data analyses, qualitative research, observations, as well as input from the community and stakeholders.
Future Service Framework – Building on the issues identified in the COA, as well as concerns identified by NCAT riders, staff, major stakeholder groups, and the broader public engagement process, the project team began evaluating service alternatives and models that meet the needs of the community today and into the future.
Public Engagement – This Public Engagement Summary document outlines strategies that have been used to share information with and gather input from the community.
Funding & Governance Technical Report – The Funding and Governance Technical Memo report responds to this funding need, building on the work of Comprehensive Operations Analysis and Future Service Framework. It outlines NCAT’s current finances and decision-making structures, as well as short- and long-term actions NCAT can take to close funding gaps, improve jurisdictional contributions, and align governance with NCAT’s service.
Title VI/ADA
North Central Area Transit hereby gives public notice of its policy to uphold and assure full compliance with Title VI of the Civil Rights Act of 1964, the Civil Rights Restoration Act of 1987, the Americans with Disabilities Act of 1990, and all related statues. Title VI and related statutes prohibiting discrimination in Federally-assisted programs require that no person in the United States of America shall on the grounds of race, color, or national origin, sex, age, or disability be excluded from the participation in, be denied the benefits of, or be otherwise subjected to, discrimination under any program of activity receiving Federal financial assistance.
Any person who believes they have been aggrieved by an unlawful discretionary practice regarding NCAT’s programs has the right to file a formal complaint. Any such complaint must be in writing (see form below) and submitted to the NCAT Title VI Coordinator within one hundred eighty (180) days following the date of the alleged occurrence.
ADA Reasonable Modifications Request
Discrimination Complaint Form (includes reasonable modification complaints)
General Comment and Complaint Procedure
North Central Area Transit is proud to be a part of the LaSalle County communities and is committed to being responsive to rider perceptions about our services. We encourage positive comments, complaints and recommendations.
Any informal complaints may be made by calling our office and speaking with a Reservation Specialist. He/she will complete a comment form and submit it to administration for review and follow-up. You may also submit comments in writing by mail or email. Please see contact information for telephone number or address.
A formal complaint should follow the complaint process as outlined in the Discrimination Complaint Form above.
Public Meetings
NCAT will hold public hearings annually for grant application review. All hearing/meeting announcements will be made in local newspapers at least 14 days prior to meeting date. Anyone needing special assistance or other accommodations to participate in such meetings should contact the Transit Director at 833-433-6228.