NCAT’s Rider Guide is available on each bus, at the NCAT Transit Center, and for download . If you would like one mailed to you or if you require it in alternate formats, please call 833-433-NCAT (6228) to request your copy.
North Central Area Transit hereby gives public notice of its policy to uphold and assure full compliance with Title VI of the Civil Rights Act of 1964, the Civil Rights Restoration Act of 1987, the Americans with Disabilities Act of 1990, and all related statues. Title VI and related statutes prohibiting discrimination in Federally-assisted programs require that no person in the United States of America shall on the grounds of race, color, or national origin, sex, age, or disability be excluded from the participation in, be denied the benefits of, or be otherwise subjected to, discrimination under any program of activity receiving Federal financial assistance.
Any person who believes they have been aggrieved by an unlawful discretionary practice regarding NCAT’s programs has the right to file a formal complaint. Any such complaint must be in writing (see form below) and submitted to the NCAT Title VI Coordinator within one hundred eighty (180) days following the date of the alleged occurrence.
Discrimination Complaint Form (includes reasonable modification complaints)
General Comment and Complaint Procedure
North Central Area Transit is proud to be a part of the LaSalle County communities and is committed to being responsive to rider perceptions about our services. We encourage positive comments, complaints and recommendations.
Any informal complaints may be made by calling our office and speaking with a Reservation Specialist. He/she will complete a comment form and submit it to administration for review and follow-up. You may also submit comments in writing by mail or email. Please see contact information for telephone number or address.
A formal complaint should follow the complaint process as outlined in the Discrimination Complaint Form above.